Tech Consulting: Background
I started out working in IT/Help Desk over twenty years ago, doing everything from logging support tickets, to setting up software training programs, to database management and security, to managing weekly file uploads and user accounts, to technical documentation. I moved on to web technologies training and development, which means my workdays were split between training Adobe (then Macromedia) certified courses and site development. Long before the pandemic when “remote everything” became a thing, I was using and teaching remote conferencing/meeting technology and eLearning applications (Adobe Presenter, Adobe Connect, and Adobe Captivate). During the pandemic, I worked with a previous employer as a moderator and tech support to companies using Adobe Presenter and Zoom for conferences, meetings, and presentations.
I’m also the resident tech person in my house—when “the internet isn’t working,” or a laptop goes haywire, I’m the Help Desk concierge for my husband and son.
What can I say? I like to keep busy.