My very early background is in IT help desk support where I created a company-wide intranet, wrote how-to manuals and created training modules, did database management and security, and responded to and routed support requests.
When I worked with Brookwood Media Arts, I worked on large corporate websites and trained on-site at major companies as a certified Adobe Instructor. I’ve trained for such companies and institutions as Raytheon, Mercedes, the US Army, Merck, Crocs. For many of these companies, I taught courses remotely via Adobe Connect. Courses that I have taught include Adobe products (Connect, Captivate, Presenter, Dreamweaver, Photoshop, etc) and HTML, CSS, Section 508 Compliance, and intro to Flash.
Also with Brookwood Media Arts, I worked on eLearning projects using Captivate, Connect, and Presenter. I am proficient in all aspects of eLearning development and have done everything from adding audio, to designing, to piecing together and publishing, to setting up the backend scoring and reporting process. Not only have I worked on the development of eLearning applications, but I have also been on the other end of many distance-learning courses as a student.
These days, I most often manage complex WordPress sites at both the front-end and content levels. For the last year, I’ve been working on technical documentation for inventory control software; I’m now creating ZenDesk knowledgebase content from the 150-page manual that I developed.
Lastly, I’m moderating online training in Adobe Presenter for Brookwood media arts (again)!