Tech Consulting: Background
My “career,” I guess you could call it, began over twenty years ago when I started working in IT/Help Desk. I did everything from logging support tickets, to setting up software training programs, to database management and security, to managing weekly file uploads and user accounts, to technical documentation. I then moved on to web technologies training and development, which means my workdays were split between training Adobe (then Macromedia) certified courses and development. Long before it was “a thing,” I was using and teaching the remote conferencing/meeting technology that we’ve become so dependent on during the pandemic. In this last year, I’ve worked with a previous employer to moderate and provide tech support to companies using Adobe Presenter and Zoom for conferences, meetings, and presentations.
I’m also the resident tech person in my house—when “the internet isn’t working,” or a laptop goes haywire, I’m the Help Desk concierge for my husband and son.
What can I say? I like to keep busy.
Since the pandemic began, I’ve been offering assistance to people who’ve needed to change up their websites or find fast (technical) solutions for their business. While I enjoy programming and making things online, I like finding solving problems and helping people even more. I have yet to come up against a challenge I couldn’t rise to.
Web / Online Consulting
Everything from getting a domain to setting up website: whether you need a simple landing page, an e-commerce site, a blog, or you don’t know what, I can guide you through finding the right tools and solutions from start to finish. (This includes mailing lists and other communication tools.)
Education / Support
I’ve worked with a number of people who wound up paying too much for things they don’t use, don’t need, or don’t understand. If you just want help navigating the process or figuring out what you need—whether it’s a website, remote communication tools, or computers—I can help.
What You Need Isn’t Listed?
Drop me a line.
Technical Training & Documentation
With a strong background in training (and helping), I’m exceptionally good at translating technical concepts to the non (or not-so) technical. If you have a need for documentation and training for yourself or a team, I can help.
Zoom! (Using Remote Technologies)
Getting thrown in to the world of working-by-Zoom can feel intimidating. I’ve moderated and run support for everything from one-on-one meetings to large conferences. Whether it’s Zoom, Adobe Connect, Go-To Meeting, or something else, I offer full training on how to use and manage these tools, as well as troubleshooting and practice runs.